Banking – Customer Service Culture

The current “traditional” organizational structure and culture was not responsive, flexible or innovative. We helped communicate what and why the change was needed through a series of regional workshops which included identifying regional change barriers and developing action plans to overcome them. The result was an immediate shift in attitudes and the embracing of the […]

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Technology – Organizational Transformation

A major bank outsourced it’s mainframe IT support dept. from to operate as a free standing, competitive business.  The new business entity was struggling with how they needed to prepare to structure and transform itself to be successful.  The biggest challenge was how to change the culture from a backroom systems support group to an […]

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Insurance – Guidewire Implementation

Replacing their legacy IT system was a priority driving a major expenditure and the establishment of a project team including a change management lead.  Our role included:  a stakeholder assessment, a change impact analysis, the development of communication and training plans, an assessment of change management project risks and issues, demonstration events of the new […]

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