Banking – Customer Service Culture

Banking – Customer Service Culture

The current “traditional” organizational structure and culture was not responsive, flexible or innovative. We helped communicate what and why the change was needed through a series of regional workshops which included identifying regional change barriers and...
Technology – Organizational Transformation

Technology – Organizational Transformation

A major bank outsourced it’s mainframe IT support dept. from to operate as a free standing, competitive business.  The new business entity was struggling with how they needed to prepare to structure and transform itself to be successful.  The biggest challenge...
Community College – HRMS Implementation

Community College – HRMS Implementation

Implementing a new HRMS system was a strategic priority as the legacy system support was ending and the current system was fragmented and had a number of manual elements.  The challenge was increased by ongoing frustration with a recent system implementation.  Working...