Where does execution happen in your organization? In our experience, it happens at the front lines, where employees performance drives results, where your organization ultimately succeeds or fails. Front Line Leaders whether they are new to the job, experienced supervisors, project managers, team leaders or informal leaders without position power, have the strongest influence on the front line staff who are in direct contact with your products, services and customers.

In today’s tight labor markets, companies compete to find and keep the best using pay; benefits, promotions and training, but these well intentioned efforts often miss the mark. The front line manager is the key to attracting and retaining talented employees.”     Gallup

Bruce Craig of Participative Designs understands the critical role front-line leaders play and the impact they have on employee motivation, initiative and performance.   He has 25 years of experience helping companies build high performance cultures. He noticed that every successful change implementation always included specific attention to the front line leaders. Organizations that left this step out to reduce costs inevitably found their changes difficult to sustain.

The need for Front Line leader training is clear – the challenge is finding a way to do it that does not incur huge costs and does not pull your most valuable resources away from needed work for long periods of time.

 Nearly 60% of frontline managers underperform during their first two years, driving performance gaps and employee turnover .     Business Wire

Integrating People and Process Transformation.
PDI facilitators have worked with a wide range of organizations to provide solutions that align business priorities with leadership training, team development, lean culture implementation and continuous improvement initiatives. Our customers appreciate our practical, pragmatic, cost effective approach.